Sunstar Hotel Lenzerheide is located in a tranquil upland valley near Lake Heid. The hotel is renowned for its extensive wellness facilities and its proximity to both biking and skiing trails in the picturesque Lenzerheide region. It offers modern accommodations with a range of amenities ideal for active travelers and families alike. The hotel is strategically positioned to provide easy access to outdoor sports and leisure activities throughout the year.
Location
Sunstar Hotel Lenzerheide is conveniently located just a 15-minute walk from Lake Heid and within walking distance to the Val Sporz and Rothornbahn valley stations. The area is served by local public transport, including sports buses to nearby skiing and biking trails. Parking options include outdoor spaces, an indoor garage, and electric vehicle chargers, making it accessible for visitors traveling by car.
Rooms
The hotel features a variety of cozy room options, including Premium Double Rooms and Classic Double Rooms, each designed for comfort and relaxation. All rooms are equipped with modern amenities, such as a flat-screen TV, coffee machine, minibar, and a balcony with scenic views. Many rooms accommodate families, with options for connecting doors available. Bathrooms include rain showers for added comfort.
Eat & Drink
The hotel's dining options include the charming à la carte restaurant Stübli, which offers fresh seasonal dishes for lunch and dinner. Guests can also enjoy a hearty breakfast buffet at the Stoiva restaurant and unwind with cocktails or local specialties at the Chämi Bar. A focus on regional ingredients enhances the culinary experience, ensuring a satisfying dining atmosphere.
Leisure & Business
The hotel boasts a comprehensive wellness area, featuring an indoor pool, Finnish sauna, steam bath, and hydro-massage showers for relaxation after outdoor activities. A dedicated space for bikers includes a lockable bike room and washing facility. Professional advice on biking and skiing routes is readily available, catering to both families and individual athletes.
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The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Friendly staff
Great location
Rooms looked tired
Dining options limited
7.6/10
Very good
Rooms
5.6
Location
9.5
Service
8.5
Dining
7.2
Guest reviews
7.6/10
based on 15 reviews
8.3
8.3/10based on 472 reviews
Kathleen
United States,
September
2024
7.4/10
I stayed at the hotel and while it had some solid advantages like a great location with beautiful mountain views and friendly staff, there were definitely some downsides. The rooms felt quite small for what I paid, and the renovations seemed a bit cheap, especially in the bathroom. Parking was also a hassle with an extra fee my first night, so keep that in mind. Overall, it was decent, but it didn't quite feel like a 4-star experience.
Rooms
5.0
The rooms were tiny for the price, and the renovations appeared to be done cheaply, particularly the bathroom, which didn't feel luxurious at all.
Service
9.0
The service was kind and super helpful, catering to all of my needs with a friendly attitude.
Location
10.0
The location was perfect for walking around Lenzerheide and offered stunning views of the mountains, which I absolutely loved.
Dining
6.0
Facilities
7.0
The facilities had what I needed but didn't stand out; they were basic and could use some improvements.
Willard
United States,
September
2024
7.4/10
I had a mixed experience at the hotel. The location was fantastic, making it easy to explore Lenzerheide and even get to the lake. Although the service was great with plenty of activities planned, the rooms were quite small, and the renovations felt cheap, especially the bathroom. Overall, it had its ups and downs, but it was a decent stay for the value.
Rooms
5.0
The rooms were tiny for the price and the renovations seemed cheap, especially the bathroom. I wouldn’t say it felt like a 4-star experience at all.
Service
9.0
The service was excellent, with staff available to cater to all guest needs. They even had a fun omelets corner at breakfast, and I loved that there were planned events almost every day.
Location
10.0
The location was perfect, allowing me to easily walk around town or head to the lake. It was also great to have the bus terminal nearby which made getting around a breeze.
Dining
7.0
Dining had a reasonable choice, but overall it was just passable. I did enjoy the croissants and juicy burgers, which were great!
Facilities
6.0
Facilities were decent, not stunning but adequate for my needs. The amenities worked well, but I wasn’t blown away.
Thomas
United States,
September
2024
8.6/10
I had a pleasant stay at the hotel, which had a great location perfect for exploring Lenzerheide and enjoying the beautiful mountain views. The rooms were quiet and had a lovely balcony, but they did show some signs of wear. The staff was friendly and helpful, providing great service, but I did find the parking situation a bit challenging. Overall, it was a decent value for money experience.
Rooms
7.0
The rooms were fine and quiet, featuring a nice balcony, though they looked a bit tired in places.
Service
9.0
The staff were friendly and pleasant, always ready to help and had planned events almost every day and evening for guests.
Location
10.0
The location was perfect, with easy access to walk around the town or head to the lake, plus stunning mountain views.
Dining
Facilities
8.0
Facilities included saunas, a steam room, and a swimming pool, making for an enjoyable experience.
Christopher
United States,
August
2024
7.4/10
I recently stayed at this hotel, and while it has some decent aspects, I found it lacking in a few key areas. The location is quite good, as it's easy to walk around Lenzerheide, and the staff was generally friendly. However, the rooms left much to be desired for the price, feeling more like basic school trip accommodations than a true 4-star experience. The dining was quite good, especially the croissants. Overall, it's a mixed bag of comfort and convenience.
Rooms
5.0
The rooms were quite tiny and obviously renovated on a budget, especially the bathroom. It felt more like a basic setup rather than a 4-star experience, and I found them a bit noisy after a long day of skiing.
Service
7.0
The service was generally correct, but I could sense the manager and staff were stressed due to being overworked. They did offer helpful amenities like skipass sales at the reception.
Location
8.0
The location was good, allowing easy walks around Lenzerheide, and it was conveniently close to a bus stop. I enjoyed the proximity to saunas and a swimming pool that were perfect after a day of skiing.
Dining
9.0
The dining options were very good; I have to specifically highlight the croissants, which were delicious. Overall, the food quality at the restaurant was impressive.
Facilities
8.0
The facilities like the sauna, steam room, and swimming pool were quite nice and provided relaxation after skiing. However, I would have liked to see a bit more attention to detail in other areas.
Edwin
United States,
August
2024
8.0/10
I had a mixed experience at the hotel. The location was perfect for exploring Lenzerheide, and the staff were incredibly friendly and helpful, always available for any needs. However, the rooms felt a bit tired and didn’t meet the expectations of a 4-star rating, as they were quite small and basic for the price. Parking was also a hassle, as I had to pay for the first night, which was unexpected.
Rooms
5.0
The rooms were reminiscent of a school trip quality, with only basic comforts. They were tiny for the cost, and it seemed like the renovations were done cheaply, especially in the bathroom.
Service
9.0
The staff were very friendly and helpful, always in contact and catering to the guests' needs. They even organized planned events almost every day.
Location
9.0
The location was very good, allowing me to easily walk around the town or head to the lake. It was also close to bus stops for ski resorts, which was a big plus.
Dining
8.0
Facilities
9.0
The hotel offered great facilities, including saunas, a steam room, and a swimming pool which were perfect after a day of skiing.
Bob
United States,
July
2024
7.6/10
I stayed at this hotel recently and found its location to be very good for exploring Lenzerheide and the surrounding lakes. The staff was incredibly friendly and helpful, making my experience quite pleasant. However, the rooms were a bit on the small side for the price and appeared somewhat tired, which was a letdown. Overall, I enjoyed my trip, but the accommodations could definitely use some improvement in terms of upkeep.
Rooms
5.0
The rooms were quite tiny for the cost and showed signs of wear. I expected more modern amenities for a 4-star rating.
Service
9.0
The service was fantastic. The staff was always available and eager to assist, which really improved my stay.
Location
10.0
The location was perfect for walking around the town of Lenzerheide and had beautiful mountain views, plus it was conveniently near ski resort bus stops.
Dining
8.0
I found the dining experience to be very good, especially the croissants, which were a delightful treat at breakfast.
Facilities
6.0
The facilities seemed adequate, but the overall finishing and details made it feel less luxurious than expected.
Seth
United States,
July
2024
7.4/10
The hotel had great service and was very clean, which made my stay quite enjoyable. However, while it was conveniently located, I found the rooms to be a bit small for the price I paid, and the renovations felt a bit cheap. Overall, it’s worth considering if you want a friendly environment and good breakfast options.
Rooms
5.0
The rooms were clean but quite tiny for the cost of staying here. The renovation seemed a bit cheap, especially in the bathroom.
Service
8.0
I found the staff to be very friendly, and the service overall was quite good.
Location
9.0
The location was very good and made it easy for me to walk around the town and head to the lake quickly.
Dining
8.0
The breakfast was quite good, especially the omelets at the breakfast corner.
Facilities
7.0
The facilities were adequate, but nothing extravagant stood out.
Everett
United States,
June
2024
8.0/10
I had a mixed experience at this hotel. The location was fantastic, allowing easy access to the town and lake activities, and the staff was genuinely friendly and accommodating. However, the rooms were quite small for the price and felt a bit dated. While the dining options were decent, I felt they could offer more variety to enhance the experience. Overall, it has great potential, but there are definitely areas for improvement.
Rooms
6.0
The rooms were on the smaller side for what you pay and felt somewhat outdated, which was a bit disappointing.
Service
9.0
The staff were friendly and went out of their way to help with any needs.
Location
10.0
The location was perfect for exploring the town of Lenzerheide and close to the lake.
Dining
7.0
Dining had a reasonable choice, though I was hoping for a bit more variety.
Facilities
8.0
The hotel had good facilities, including saunas and a swimming pool which were lovely after skiing.
Frank
United States,
May
2024
8.4/10
The hotel is located in a perfect spot, allowing easy access to walk around Lenzerheide and even to the lake. The rooms were clean and comfortable, although they did show some signs of wear. I absolutely loved the friendly staff who went out of their way to make us feel welcome. On the downside, dining could be improved, as some of the options were just okay. Overall, it’s a great value for money, especially with the free lift card during our stay.
Rooms
8.0
The rooms were clean and comfortable, but they looked a bit tired in some areas.
Service
9.0
The staff was very friendly and attentive, making for a welcoming atmosphere. The hotel had planned activities for guests almost every day, which was a nice touch.
Location
10.0
The location was fantastic, allowing us to easily walk around Lenzerheide and access the lake, plus being near the bus terminal was a huge benefit.
Dining
7.0
Facilities
8.0
The facilities were good overall, but could use some updates. The pool area was enjoyable, which added to our experience.
Friendly staff
Rooms looked tired
Thomas
United States,
May
2024
8.2/10
I had a lovely stay at the hotel, which boasted a great location perfect for exploring Lenzerheide, and the staff was exceptionally friendly and helpful. The rooms, while cozy, showed some signs of wear, and I found the dining experience to be a bit hit or miss. The amenities were quite good, though, allowing for a comfortable and enjoyable stay overall.
Rooms
7.0
The rooms were cozy but looked a bit tired in places, yet they were available for early check-in.
Service
9.0
The staff were all very friendly and helpful, providing great service at the breakfast 'omelets corner' and planning events for the guests throughout our stay.
Location
10.0
The location was perfect, allowing easy access to walk around Lenzerheide or head to the lake, making it a great base for our activities.
Dining
7.0
Dining was a bit inconsistent; some meals were excellent, while others were just passable at best, though I must say the croissants were to die for.
Facilities
8.0
The hotel had good facilities, contributing positively to the overall atmosphere and comfort.
James
United States,
May
2024
6.6/10
I had a mixed experience at this hotel. The location is great, allowing easy access to the town and skiing spots. However, the rooms felt quite tiny for the price, and I was not impressed with the quality of the renovations. The staff was friendly, but they seemed overwhelmed with work, which affected the service a bit.
Rooms
5.0
The rooms were quite small compared to what I expected for the price. The renovations felt cheap, especially in the bathroom.
Service
6.0
The breakfast staff at the omelet corner were nice, but the overall service felt a bit stressed due to the high workload.
Location
9.0
The hotel is located well, close to the town of Lenzerheide and near the bus stop to ski resorts, which was convenient.
Dining
5.0
Dining was average; there was a reasonable choice, but the meals were just passable at best.
Facilities
8.0
The facilities were decent, including saunas and a swimming pool that were perfect after a day of skiing.
Brad
United States,
May
2024
7.6/10
I recently stayed at this hotel and found it to have a lot of potential, especially with its good breakfast and a lovely big balcony. However, the rooms felt tiny for the price, and the renovations didn't quite meet my expectations for a four-star experience. The overall service was quite good with plenty of planned activities, but the size of the rooms was a letdown.
Rooms
5.0
The rooms were quite small for the cost, and the renovation seemed cheap, especially the bathroom.
Service
9.0
Service was attentive with the hotel manager always available and a variety of planned events for guests.
Location
10.0
The location couldn't be better, allowing easy access to stroll around Lenzerheide and enjoy the nearby lake.
Dining
7.0
Facilities
7.0
Facilities included a variety of amenities that added to the stay, although some could use improvement.
A.
United States,
May
2024
7.8/10
The hotel is in a great location, allowing for nice walks around Lenzerheide and close to the lake. The staff is very friendly and helpful, which really enhances the overall experience. However, the rooms were a bit noisy and not very spacious, and I found the pricing to be higher than expected for what was offered.
Rooms
5.0
The rooms were clean and comfortable, but they felt quite small for the price, and I noticed some cheap renovations, especially in the bathroom.
Service
9.0
I found the staff to be very friendly and helpful, always ready to assist with anything I needed during my stay.
Location
10.0
The location was perfect for exploring the town and enjoying the stunning mountain views.
Dining
8.0
Facilities
7.0
There were decent facilities, but nothing that really stood out as luxurious.
Jack
United States,
May
2024
7.6/10
I had a pleasant stay at this hotel, appreciated the clean and comfortable rooms, and the staff was incredibly friendly and helpful. The location was perfect for exploring the local area, but I felt the rooms could have been a bit more modern given the price. Overall, the dining options were decent, but not standout. However, the amenities available were quite nice, making it a good deal overall.
Rooms
7.0
The rooms were clean and comfortable, although they looked a bit tired in places. They felt a bit small for the cost, and the renovations seemed to be done on a budget.
Service
9.0
The service was top-notch; the staff were all very friendly and available to cater to our needs. It was great to see they offered options like buying a skipass right at the reception.
Location
9.0
The location was very good, allowing easy access to walk around the town or head off to the nearby lake.
Dining
6.0
Dining was passable at best, with a reasonable choice but nothing really stood out. The breakfast items were decent, but I've had better.
Facilities
7.0
The facilities were adequate and contributed to an enjoyable experience, but they weren't particularly luxurious or modern.
Robert
United States,
April
2024
7.2/10
The hotel has a really good location, allowing you to explore Lenzerheide and head to the lake. However, the rooms left a lot to be desired, lacking in comfort and space for the price. The service was friendly, and there were activities planned for guests, which is a nice touch. Overall, it's a decent choice, but don't expect luxury accommodations.
Rooms
5.0
The rooms reminded me of a basic school trip; they were tiny and felt cheap, particularly the bathroom. It definitely did not feel like a 4-star experience.
Service
7.0
The staff was very helpful and friendly, though they seemed a bit stressed due to being overworked. They had planned activities almost every day, which was great.
Location
9.0
The location was perfect for walking around Lenzerheide or heading to the lake, plus had wonderful mountain views which I really enjoyed.
Dining
8.0
The dining was pretty good with a reasonable choice, and I especially loved the croissants available at breakfast.
Facilities
8.0
The hotel had some nice amenities, including saunas and a swimming pool, which were perfect to unwind after a day of skiing.
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